The International Organization for Migration IOM Helpline Assistant Jobs in Tunisia 2026 is a full-time, on-site humanitarian support role offering an estimated monthly salary of around TND 1,200 to TND 2,000, depending on experience and contract level.
This position requires 1 to 3 years of relevant experience, and it is strictly a physical (non-remote) job based in Tunisia. It is ideal for individuals who want to work in a meaningful United Nations-related environment where every call handled can directly impact the life of a migrant seeking help, safety, or guidance.
Job Description:
The International Organization for Migration (IOM) is a United Nations-related agency founded in 1951. It leads global efforts on migration by working closely with governments, intergovernmental bodies, and non-governmental organizations. Its mission is to promote safe, humane, and orderly migration that benefits both migrants and societies.
Introduction: About IOM and Its Mission
IOM is dedicated to supporting migrants and governments through services, guidance, and operational support. The organization focuses on improving migration systems worldwide while ensuring dignity, safety, and opportunity for all individuals on the move.
It also promotes a workplace culture that values inclusion, respect, and professional growth. Candidates can learn more about its internal culture through official IOM resources.
Applications are open to both internal and external candidates. However, priority is given to internal or internal-equivalent applicants before external ones during selection.
Organizational Context and Scope:
Under the supervision of the Head of Sub Office and the Senior Programme Assistant, the selected candidate will support helpline registration and intake activities.
This includes handling migrant calls, collecting data, and ensuring proper referrals in line with established procedures and service flow systems.
Responsibilities of IOM Helpline Assistant Jobs in Tunisia:
In accordance with corporate procedures, the job entails taking helpline calls and giving concise, basic information about the services that are offered in Tunisia.
Responsibilities include:
- Registering migrant details following Standard Operating Procedures (SOPs)
- Accurate data collecting through standardised processes
- Referring cases of vulnerability, such as victims of human trafficking, medical crises, and psychological needs
- Organising recommendations to service providers, either internal or external
- Making appointments and providing beneficiaries with service progress updates
- encouraging outreach initiatives to raise awareness and encourage participation
- Updating helpline databases and keeping correct call logs
- Helping vulnerable migrants receive non-food items (NFIs)
Required Qualifications for IOM Helpline Assistant Jobs in Tunisia:
One of the following requirements should be met by candidates:
- Bachelor’s degree in Political Science, Social Science, Business Administration, International Relations, or Law with at least 1 year of relevant experience
OR - High School Diploma in related fields with at least 3 years of relevant experience
It is crucial to have experience with data reporting, case documentation, and working with vulnerable migrants.
Technical Skills:
Applicants should have:
- Strong computer skills (MS Office, Excel, databases)
- Experience with data collection tools such as KOBO or ODK
- Basic understanding of case management systems
- Familiarity with protection frameworks is an advantage
- Knowledge of IOM systems such as Mimosa is a plus
Language Requirements:
Fluency in English and French is mandatory, both written and spoken.
Additional language assessments may be conducted during the recruitment process to verify proficiency.
Core Competencies for IOM Helpline Assistant Jobs in Tunisia:
IOM evaluates candidates based on key values and competencies:
Values
- Respect for diversity and inclusivity
- Honesty and openness
- Expertise
- bravery when making decisions
- Empathy for those who are vulnerable
Core Behavioral Competencies
- Cooperation and teamwork
- Producing outcomes effectively
- Sharing of knowledge and ongoing education
- Responsibility for the tasks allocated
- Effective and transparent communication
Managerial Competencies (if applicable)
- Direction and leadership
- Giving team members more power
- Developing cooperation and trust
- Thinking strategically
- Leadership with humility
Important Recruitment Conditions:
- Offers are contingent upon funding confirmation.
- For a maximum of 24 months, candidates may be evaluated for comparable positions in different locations.
- Security checks and medical clearance are required.
- strict zero-tolerance policy for discrimination, harassment, and wrongdoing
- At no point during the hiring process are there any expenses.
- The official IOM e-Recruitment system must be used to submit applications.
- Only those who have been shortlisted will be contacted.
Benefits of IOM Helpline Assistant Jobs in Tunisia
- Competitive Salary Package
Earn a stable monthly income estimated between TND 1,200–2,000, offering financial stability while working in a meaningful role. - UN-Related Work Environment
Gain experience in a globally respected migration organization, building a strong international career profile. - Professional Growth Opportunities
Develop skills in case management, data handling, and humanitarian response systems. - Real Human Impact
Every call you handle can help a vulnerable migrant access safety, healthcare, or protection services. - Structured Training & SOPs
Work under well-defined procedures that help you grow professionally with clear guidance. - Multicultural Exposure
Engage with diverse communities and build cross-cultural communication skills. - Career Mobility
Opportunities to apply for similar roles in other locations within the organization after contract completion. - Skill Development in Data Systems
Hands-on experience with tools like KOBO, ODK, and case management databases. - Ethical & Safe Workplace
Work in a zero-tolerance environment against harassment, discrimination, and misconduct. - Networking in Global Humanitarian Sector
Build connections with professionals in migration, protection, and international development.
How to Apply for IOM Helpline Assistant Jobs in Tunisia?
This hiring procedure is organised and competitive. Applicants are urged to apply as soon as possible and to make sure all of their information is correct and comprehensive. Applicants should frequently check the official IOM careers page for further information and upcoming positions.
Conclusion:
The IOM Helpline Assistant role in Tunisia 2026 is more than just a job it’s a chance to be part of meaningful humanitarian work where every interaction matters. Working with the International Organization for Migration (IOM) means contributing to safer, more organized migration systems while directly supporting people in vulnerable situations.
This position offers stability, skill development, and real-world impact in an international environment. For candidates who value purpose-driven work, strong communication, and helping others, this role can be a solid step toward a long-term career in the humanitarian or development sector.
Frequently Asked Questions:
Is English or French mandatory?
Yes, fluency in both English and French is required for this position.
Do I need prior UN experience?
Not necessarily, but experience in case management or humanitarian work is highly valued.
How can I apply?
Applications must be submitted through the official IOM e-recruitment system online.
