Helpdesk Support Officer Jobs in UK with Sponsorship 2025

Rullion is actively seeking skilled, customer-focused individuals from abroad to join our growing team in the UK as Helpdesk Support Officers. This is an exciting opportunity for international candidates seeking to work legally in the United Kingdom with visa sponsorship.

The role involves providing first-level technical support to users and ensuring the efficient functioning of IT systems.

Details:

• Company: Rullion
• Location: United Kingdom
• Job Title: Helpdesk Support Officer
• Employment Type: Full-Time
• Education Required: Secondary School Certificate / Diploma / Bachelor’s Degree
• Experience Required: 1–3 years
• Visa Sponsorship: Available for qualified foreign applicants

Key Responsibilities:

• Respond to user inquiries and provide technical support via phone, email, or chat
• Troubleshoot software and hardware issues and provide appropriate solutions
• Escalate complex problems to specialized IT teams
• Maintain accurate logs of user interactions and resolutions
• Educate users on IT tools and systems usage
• Adhere to incident management protocols and service desk procedures

Required Qualifications & Skills:

• Strong customer service and communication skills
• Technical proficiency with IT systems, software, and hardware
• Solid problem-solving and analytical capabilities
• Ability to multitask and perform under pressure
• Prior experience in IT helpdesk or tech support roles is an advantage
• Familiarity with common IT tools (e.g., ticketing systems, remote access software)

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Tier 2 Visa Jobs in UK for Support Staff:

The Tier 2 (Skilled Worker) visa allows UK employers to sponsor skilled foreign workers in eligible job roles. While many people associate it with doctors or engineers, the Tier 2 visa is also available for IT support officers, technical helpdesk staff, and similar positions.

Eligible support staff roles under the Skilled Worker visa may include:

• IT Support Officer
• Technical Support Analyst
• IT Helpdesk Technician
• Network Support Assistant
• Desktop Support Engineer

To be eligible, the role must:

• Be on the list of approved occupations
• Meet the minimum salary threshold (usually around £26,200 or £10.75/hour, or £20,960 for new entrants)
• Be offered by a licensed UK sponsor

UK Companies Hiring Foreign Tech Support Workers:

Several large and mid-sized UK companies are hiring foreign tech support workers to fill IT helpdesk, system administration, and tech troubleshooting roles.

Here are examples of companies that often sponsor Skilled Worker visas for support staff:

• NHS (National Health Service) – IT roles in hospitals and trusts
• Capita – IT managed services and support centers
• Computacenter – IT infrastructure and support services
• Atos UK – Digital transformation and support services
• BT Group (British Telecom) – Network support and customer tech support
• Fujitsu UK – Offers remote and on-site tech support jobs
• DXC Technology – Regularly recruits global tech support talent

Shortage Occupation List UK IT Jobs:

The UK Shortage Occupation List includes roles where there is a recognized skills shortage—making it easier and cheaper for employers to sponsor overseas talent.

As of 2025, IT support roles like IT business analysts, software developers, and cybersecurity specialists are already listed. While IT support officers are not always included by default, they may fall under broader IT support roles in shortage areas.

Benefits of a role being on the Shortage Occupation List:

• Lower salary threshold (from £20,960/year)
• Reduced visa fees
• Faster processing and priority routes for employers

To stay updated, regularly check the UK Government’s official shortage occupation list.

Work Permit for IT Support Officer in UK:

To secure a work permit as an IT support officer in the UK, here’s what you need:

a) A valid job offer

The job must be offered by a UK-licensed sponsor and meet salary and skill requirements.

b) Certificate of Sponsorship (CoS)

Your employer will provide this once they offer you a job.

c) Apply for the Skilled Worker visa (formerly Tier 2)

Documents required:

• Certificate of Sponsorship reference number
• Proof of English proficiency (IELTS, etc.)
• Educational credentials (degree or diploma)
• Tuberculosis test (for some countries)
• Proof of funds (unless your sponsor covers this)

d) Visa Duration

The Skilled Worker visa is valid for up to 5 years and can lead to permanent residency (ILR) after 5 years.

How to Increase Your Chances

If you’re aiming to work in the UK as an IT support specialist:

• Build skills in helpdesk software (e.g., ServiceNow, Zendesk)
• Obtain compTIA A+, ITIL, or Microsoft Certified qualifications
• Focus on English communication and technical problem-solving
• Apply to jobs that clearly state “Skilled Worker visa sponsorship available”
• Create a professional CV aligned to UK standards

Work Environment:

• Based in the UK within an IT helpdesk support setting
• Supportive and collaborative team culture
• Standard office hours; shift work may be required to support global users

Visa Sponsorship:

Rullion offers visa sponsorship for qualified candidates from abroad. We assist with the legal and administrative processes required to obtain work authorization in the UK.

How to Apply for Helpdesk Support Officer Jobs in UK with Sponsorship 2025?

Submit your updated CV and a cover letter detailing your relevant experience and interest in the role. Please send your application to [Insert Application Email or Link Here].

Conclusion:

The Helpdesk Support Officer role at Rullion offers a rewarding opportunity for tech-savvy and customer-oriented professionals to begin or advance their careers in the UK. With visa sponsorship available, this position is ideal for motivated individuals ready to contribute to efficient IT operations. Apply today and become a valued member of the Rullion team.

Frequently Asked Questions: