We are looking for a Customer Service Supervisor to join our team at Dar Al Shifa Hospital in Kuwait. You will be in charge of leading and supervising the customer service team and making sure that patients and guests get great service. The monthly pay ranges from 150 KD to 350 KD, and there are performance-based bonuses and other perks. This is a great chance for skilled workers to make a good living.
Details of Customer Service Supervisor Job in Kuwait:
- Title: Customer Service Supervisor Jobs in Kuwait
- Company: Dar Al Shifa Hospital
- Employment Type: Full-time, Part-time
- Salary: 150 KD-350 KD Per Month
- Location: Dubai
- Education: High School / Bachelor’s Degree / Diploma
- Experience: 1-2 Years of Experience in Related Field
Job Responsibilities:
- Oversee and guide the customer service team by teaching, coaching, and judging their work.
- Oversee the day-to-day activities of the customer service area and make sure that services are delivered quickly and correctly.
- Take care of customer questions and complaints that have been raised, fixing problems quickly and satisfactorily.
- Create and follow customer service rules, guidelines, and strategies to make the patient experience better.
- Keep an eye on service levels and measures for customer happiness, and make changes as needed.
- Work with other departments to solve problems with customer service and make the level of service better generally.
- Hold regular team meetings to talk about goals, standards, and new information.
- For reporting and analysis, keep exact records of your contacts with and feedback from customers.
Education and Qualifications:
- A bachelor’s degree in business administration, hospitality management, or an area closely similar to it.
- Previous work experience in customer service or hospitality, with at least two years of experience as a manager or boss.
- Strong people skills and the ability to lead others.
- Excellent at talking to people and fixing problems.
- Knowledge of how to use the Microsoft Office tools and apps for customer relationship management (CRM).
Types of Customer Service Supervisor Jobs in Kuwait (2026)
Full-Time Customer Service Supervisor:
- National Average Salary: 250 KD – 350 KD per month
- Primary Duties: Lead and manage the customer service team, ensure excellent patient service delivery, and handle escalated inquiries efficiently.
- Experience: 1–2 years in customer service or supervisory roles.
Part-Time Customer Service Supervisor:
- National Average Salary: 150 KD – 250 KD per month
- Primary Duties: Support daily operations of the service team, mentor staff, and maintain high-quality patient experiences.
- Experience: Prior experience in customer service or healthcare preferred.
Entry-Level Customer Service Supervisor:
- National Average Salary: 150 KD – 200 KD per month
- Primary Duties: Assist senior supervisors, monitor service quality, and learn department operations.
- Experience: 0–1 year in customer service or hospitality roles.
Hospital Customer Service Supervisor:
- National Average Salary: 200 KD – 350 KD per month
- Primary Duties: Supervise hospital service staff, handle patient complaints, and implement service policies.
- Experience: 1–2 years in hospital or healthcare customer service.
Supervisor Jobs in Patient:
- National Average Salary: 220 KD – 340 KD per month
- Primary Duties: Coordinate with departments, resolve patient issues, and monitor service satisfaction metrics.
- Experience: 1–2 years in patient services or customer support roles.
Healthcare Customer Service Manager:
- National Average Salary: 250 KD – 350 KD per month
- Primary Duties: Manage the healthcare service team, oversee operations, and enhance patient service experience.
- Experience: 2+ years in supervisory roles within healthcare settings.
Benefits of Customer Service Supervisor Job in Kuwait:
- Competitive Salary and Performance-Based Bonuses: Enjoy a monthly salary range of 150 KD – 350 KD, with additional performance incentives to reward your hard work and dedication.
- Comprehensive Health Insurance Coverage: Access full medical, dental, and vision benefits, ensuring you and your family are well-protected while working in a supportive healthcare environment.
- Career Growth and Professional Development Opportunities: Take advantage of training programs, mentorship, and advancement opportunities to enhance your skills and move up the career ladder within the hospital.
- Paid Time Off and Holiday Benefits: Benefit from generous leave policies, including paid vacation days and national holidays, allowing for work-life balance and personal time.
- Leadership and Team Management Experience: Gain hands-on experience in supervising, mentoring, and coaching a dedicated customer service team, enhancing your leadership capabilities.
- Contribution to Exceptional Patient Experiences: Play a vital role in shaping patient satisfaction and service quality, making a meaningful impact on the healthcare journey of patients and visitors.
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Application Process:
These easy steps will help you get the job of Customer Service Supervisor at Dar Al Shifa Hospital in Kuwait:
- Online Submission: To apply online, go to our jobs page and click the “Apply Now” button.
- Fill out the application form: Please be sure to give correct information about yourself, your schooling, and your work history.
- Upload Required Documents: Include your most recent CV or resume, cover letter, and any qualifications that are applicable.
- Review and Submit: Make sure all of the information on your application is correct before sending it in.
- Confirmation: You will get an email letting you know that your entry was sent.
- Process of hiring: Those who made the short list will be called for interviews, and if needed, they will also be tested.
Dar Al Shifa Hospital makes sure that the hiring process is clear and quick by keeping applicants up to date on the state of their applications.
Conclusion:
Come work with us at Dar Al Shifa Hospital and be in charge of customer service to make sure patients have a great time. This job offers reasonable pay, the chance to earn bonuses, and a helpful work environment. Apply now and help us meet our goal of providing excellent healthcare services!
Frequently Asked Questions:
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What are the key responsibilities of this role?
The Customer Service Supervisor in Kuwait oversees daily team operations, handles escalated inquiries, implements service policies, mentors staff, and ensures high-quality patient experiences across all customer interactions at Dar Al Shifa Hospital.
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What qualifications are required for this position?
Applicants should have a high school diploma or bachelor’s degree, 1–2 years of relevant experience, strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office and CRM software.
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What is the salary range for this job in Kuwait?
The Customer Service Supervisor role offers a competitive monthly salary ranging from 150 KD to 350 KD, along with performance-based bonuses, health benefits, paid leave, and career advancement opportunities.